Shipping policy
At UrbanSway, we aim to deliver your orders safely and conveniently. Please read our shipping policy to understand how we process and deliver your purchases.
1. Order Processing Time
Orders are processed after they are successfully placed and confirmed. Processing times may vary depending on product availability, order volume, and verification requirements.
2. Shipping and Delivery Time
Delivery times depend on your location, product availability, and courier service.
Estimated delivery timelines will be communicated where available. Delays may occur due to weather conditions, courier disruptions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms mentioned in the offer.
4. Order Tracking
If tracking information is available for your order, we will share the tracking details through the contact information provided at checkout. Tracking updates may take some time to appear.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses and contact details. Please contact us as soon as possible if you notice an error. Address changes may not be possible after an order has been dispatched.
6. Delayed or Undelivered Orders
If your order is delayed or tracking shows an unsuccessful delivery, please contact our support team. We will help you check the shipment status and determine the next steps.
7. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue according to our Refunds & Returns Policy.
8. Cash on Delivery (COD)
Cash on Delivery is available only on eligible orders and locations, where offered at checkout. Any applicable conditions will be communicated before you place your order.
9. Contact Us
For shipping-related questions or assistance with your order, please contact UrbanSway through our Contact Us page or the customer support details listed on our website.
Thank you for shopping with UrbanSway.
UrbanSway โ Everyday Essentials. Extraordinary Living.